Privacy Policy

Last updated: Today

This Privacy Policy explains how Sophia Rose Boutique Melbourne collects, uses, shares and protects personal information when you visit or make a purchase from https://sophiaroseboutiquemelbourne.com.

We handle personal information with care and aim to be clear about why we collect it and how it is used.

Information we collect

When you visit our website or place an order, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Payment confirmation details

  • Device and browser information

  • IP address

  • Website activity, such as pages viewed and products added to cart

We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.

How we use your information

We may use your information to:

  • Process and fulfil your order

  • Send order confirmations and shipping updates

  • Respond to customer service requests

  • Manage returns, refunds and exchanges

  • Improve our website and shopping experience

  • Detect fraud, security issues or misuse of our website

  • Send marketing emails, if you have subscribed

  • Comply with legal, tax and business record obligations

Shopify

Our store is hosted on Shopify. Shopify provides the ecommerce platform that allows us to sell products to you. Your information may be stored through Shopify's data storage, databases and applications.

Payments

Payments are processed securely through trusted payment providers. Sophia Rose Boutique Melbourne does not store full credit card details. Depending on the payment method you choose, your payment may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.

Sharing your information

We may share your information with trusted service providers where necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Suppliers and fulfilment partners

  • Customer support tools

  • Email marketing platforms, if you subscribe

  • Analytics and website performance tools

We only share information where needed to provide our services, process orders, improve our store, prevent fraud or comply with legal requirements.

Overseas disclosure and direct supplier fulfilment

Because some orders may be shipped directly from our suppliers, including suppliers located overseas, we may need to share relevant order and shipping details with those suppliers. This may include your name, shipping address, order details and contact details where required for delivery.

Your information may be processed or stored in Australia and in other countries where our service providers, fulfilment partners or ecommerce platform providers operate, including countries such as China, the United States, Canada and other locations.

Marketing emails

If you subscribe to our email list, we may send you updates about new arrivals, offers, sale events and store news. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@sophiaroseboutiquemelbourne.com.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, support checkout functionality and assist with marketing where applicable. You can manage cookies through your browser settings. Some cookies are necessary for the website to work properly.

Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We use trusted platforms and service providers to help keep your information safe.

Data retention

We keep personal information only for as long as needed to provide our services, manage orders, comply with legal obligations, resolve disputes and maintain business records.

Access, correction and privacy questions

You may request access to, or correction of, personal information we hold about you. To make a privacy request or raise a privacy question, contact us at info@sophiaroseboutiquemelbourne.com. We will review your request and respond within a reasonable time.

Third party links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of third party websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact us

For privacy questions, contact us at:

Sophia Rose Boutique Melbourne

Email: info@sophiaroseboutiquemelbourne.com

Website: https://sophiaroseboutiquemelbourne.com