Shipping Policy

Last updated: Today

At Sophia Rose Boutique Melbourne, we want every order to be handled carefully, clearly and as quickly as possible. This Shipping Policy explains how we process and ship orders placed through https://sophiaroseboutiquemelbourne.com.

Order processing time

After your order is placed, please allow 1 to 3 business days for processing. During this time, we review your order, check the product details, confirm the shipping information and prepare your order for dispatch. Business days are Monday to Friday, excluding Australian public holidays.

Shipping time

After your order has been processed and dispatched, delivery usually takes 3 to 7 business days. Delivery times are estimates and may vary due to carrier delays, peak sale periods, public holidays, customs checks, incorrect address details or other circumstances outside our control.

Direct supplier shipping

In many cases, Sophia Rose Boutique Melbourne ships products directly from our trusted suppliers. We do this to make fulfilment more efficient and to reduce unnecessary handling time. Instead of sending items to us first and then forwarding them to you, your item may be shipped directly from the supplier to your delivery address.

This means that some parcels may be shipped directly from overseas, including from China. We aim to be clear about this model so customers know what to expect before ordering.

Shipping carriers

We offer free shipping across Australia, unless stated otherwise at checkout. Depending on the product, supplier location and delivery address, orders may be shipped with Australia Post, local delivery partners or international shipping partners.

If tracking is available for your order, tracking details will be sent to you once your order has been dispatched.

Shipping costs

Shipping is free for orders delivered within Australia, unless stated otherwise at checkout.

Incorrect shipping details

Please make sure your shipping details are correct before placing your order. If you notice an error in your address, please contact us as soon as possible at info@sophiaroseboutiquemelbourne.com. We will do our best to help, but once an order has been processed or shipped, we may not be able to change the delivery address.

Delayed orders

If your order has not arrived within the expected delivery timeframe, please contact us at info@sophiaroseboutiquemelbourne.com. Please include your name, order number and the email address used to place the order. Our customer service team will review your order and help you with the next steps.

Lost or missing parcels

If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbours, your local post office or the delivery carrier. If you still cannot locate your parcel, contact us at info@sophiaroseboutiquemelbourne.com. We will review the situation and help where possible.

Questions

For any shipping questions, please contact our customer service team at info@sophiaroseboutiquemelbourne.com.