Returns and Refund Policy

Last updated: Today

At Sophia Rose Boutique Melbourne, we want you to feel confident and comfortable when shopping with us. This Returns and Refund Policy explains how returns, refunds and our 14-day money-back guarantee work for purchases made through https://sophiaroseboutiquemelbourne.com.

14-day money-back guarantee

If your order is not quite right, you may request a return within 14 days of receiving your order. Our aim is to make the process clear, fair and helpful, while protecting the quality of the products we send to our customers.

To start a return request, email us at info@sophiaroseboutiquemelbourne.com. Please include your full name, order number, the email address used for the order, the reason for the return and clear photos if the item is damaged, faulty or incorrect.

Return approval

Please do not send any items back before contacting us. All returns must first be approved by Sophia Rose Boutique Melbourne by email. If your return is approved, we will provide return instructions and the correct return address.

In many cases, returns must be sent directly to our supplier or nominated return location, which may be located overseas, including in China. Returning an item to the sender address on the parcel may delay or prevent your return from being processed.

Return shipping costs

For change-of-mind returns, size changes or items that are no longer wanted, the customer is responsible for return shipping costs. If the approved return address is with our supplier overseas, the customer is responsible for arranging and paying for return shipping to that address.

If an item is faulty, damaged or incorrect, we will assess the issue in line with your rights under the Australian Consumer Law and work with you on a suitable solution.

Tracking required for returns

For an approved return, the customer must provide valid return tracking details. A refund can only be processed after the returned item has been received and confirmed by the supplier or return location. If a returned parcel is lost in transit and cannot be confirmed as delivered, we may not be able to approve the refund.

Condition of returned items

To be eligible for a change-of-mind return, the item should be:

  • Unworn

  • Unwashed

  • Unused

  • In its original condition

  • With tags and packaging where possible

Items that show signs of wear, washing, use, damage, perfume, stains, makeup marks or alterations may not be accepted.

Items that may not be eligible for return

Some items may not be eligible for change-of-mind returns, including:

  • Gift cards

  • Final sale items, where clearly stated

  • Personal or hygiene-related items

  • Items that have been worn, washed or used

  • Items returned without prior approval

This does not limit your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at info@sophiaroseboutiquemelbourne.com. Include your order number, a description of the issue and clear photos of the item and packaging. We will review the issue and work with you on a suitable solution.

Australian Consumer Law

Nothing in this policy limits any rights you may have under the Australian Consumer Law. If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy under Australian law.

Refund processing

Once your return is received and approved, we will notify you by email. If your refund is approved, it will be processed back to your original payment method. Please allow time for your bank, card provider or payment provider to complete the refund.

Exchanges

We may offer an exchange or another solution depending on the situation and product availability. Please contact us at info@sophiaroseboutiquemelbourne.com and we will let you know what options are available.

Order cancellations

If you need to cancel your order, please contact us as soon as possible at info@sophiaroseboutiquemelbourne.com. If your order has not yet been processed or shipped, we will do our best to cancel it. If your order has already been processed or shipped, cancellation may no longer be possible.

Contact us

For return, refund or order questions, contact our customer service team at info@sophiaroseboutiquemelbourne.com.